Frontline service readiness assessments: Strengthening real-time health services tracking and monitoring in the context of the COVID-19 pandemic

Country implementation support package

WHO has developed a suite of frontline service readiness assessments in the context of the COVID-19 pandemic to strengthen country capacities to track and monitor current and surge capacities to deliver essential COVID-19 tools while maintaining other essential health services. The facility and community assessment tools can help countries detect and monitor health systems bottlenecks and health facility capacity and readiness gaps throughout the rapidly changing and uncertain course of the pandemic.

The below package of technical support materials and guidance can be used to aid country implementation of the tools. The package focuses primarily on the implementation of three core tools: COVID-19 case management capacities: diagnostics, therapeutics, vaccine readiness, and other health products; Continuity of essential health services: Facility assessment tool; and Community needs, perceptions and demand: community assessment tool. The package can be used by Ministries of Health, WHO Country Offices, WHO Regional Offices, and partners.

This page is regularly updated with new guidance and materials. For any questions, please contact EHSmonitoring@who.int.

 

Core facility and community assessment tools

Materials to introduce the survey in a country

Title Type Size
Country implementation template concept note: key activities and deliverables docx 140 KB Download
Country orientation template presentation pptx 2306 KB Download
Technical briefing note: Overview of tools and approach docx 157 KB Download
Template introduction letter: from WHO Country Office to Ministry of Health docx 39 KB Download
Template introduction letter: from WHO Regional Office to WHO Country Office docx 39 KB Download
Template request for support letter: from Ministry of Health to WHO Country Office to request implementation support docx 40 KB Download
Template terms of reference - Regional implementation docx 50 KB Download
Template terms of reference: Survey implementation team docx 64 KB Download
Template terms of reference: WHO Regional Office support docx 50 KB Download

Survey planning and implementation materials

Implementation guidance
Title Type Size
Implementation guidance pdf 1820 KB Download

Annotated tools for supervisors and interviewers

Slides for survey planning and implementation, including interviewer training

Partner workshop materials

Presentation slides

Partner Workshop: Session 1-3

Apr 20, 2021, 10:55 by BANICA, Sorin
Download (pptx) 9773 KB

Analysis code in Stata and R, chartbooks, and mock data in CSV for practice
(organized by core module, last updated on 31 May 2022; Other resources include revision note, a practice chartbook, example field check tables, and additional code to check errors)

Community needs, perceptions and demand: community assessment (zip, 828 KB)
Continuity of essential health services (zip, 1059 KB)
COVID-19 case management capacities (zip, 1011 KB)
Other resources (zip, 3237 KB)

In-depth facility readiness checklists and inventory tools