Service delivery and safety

About us

The WHO Service Delivery and Safety (SDS) Department supports countries in moving their health systems towards universal health coverage through increased access to safe, high quality, effective, people-centred and integrated services.

With the launch of the WHO Programme Budget 2014-15, the Health Systems and Innovation Cluster has also launched SDS as a new department as a “centre of excellence” within WHO, working externally and across the Organization to build evidence and promote models and solutions for improved health service delivery. SDS works across the care continuum, from preventive and primary care to hospital services and long term care, to palliative care.

The true objective of the Department is to help countries “rethink health care” in order to improve the efficiency and effectiveness of their health systems. With such a broad mandate, SDS work is based on the following principles:

  • A focus on equitable and timely access to much-needed high quality, safe health services;
  • A culture of quality assurance and improvement;
  • A foundation of knowledge, evidence, expertise and experience in service delivery science;
  • A focus on ethics, cost-effectiveness and sustainability in service delivery models;
  • A need to strengthen leadership and accountability.

Our vision

All people receive safe, high quality, people-centred, integrated health services, at every interaction across the health services continuum.

Our mission

To identify, develop and disseminate knowledge, models for effective interventions, and innovative tools for countries to increase the quality, safety, integration and people-centredness of health service delivery. The Department will accomplish this mission working across the organization, and engaging collaboratively with Member States and with major external constituencies.

SDS includes the following teams:

Contact us

Service delivery and safety (SDS)
Health Systems and Innovation (HIS)
World Health Organization
Avenue Appia 20
CH-1211 Geneva 27
Switzerland